Refund Policy
Last updated: 26 August 2026
1. Paddle handles transaction refunds
LINXVO uses Paddle as its Merchant of Record for supported payments. Refund requests, payment disputes and transaction-related support are therefore handled through Paddle in accordance with Paddle’s current Refund Policy, Buyer Terms and applicable mandatory consumer-protection law.
2. Subscription cancellations
You can cancel a recurring subscription at any time using the subscription-management route provided in your LINXVO account or Paddle’s customer management tools. Unless an immediate cancellation or refund is required by law or otherwise stated, cancellation normally stops the next renewal while access remains available through the current paid billing period.
3. Refund requests
If you believe you are entitled to a refund, use the “Manage subscription” or receipt support link provided by Paddle. Paddle may approve full or partial refunds according to its policy, applicable law and the circumstances of the transaction. A discretionary refund request does not guarantee a refund.
4. Technical or service problems
If a material technical problem prevents you from using a paid LINXVO feature as described, please report it to LINXVO support at linxvonfc@gmail.com. We will investigate the issue and work with Paddle where a refund is appropriate. Mandatory statutory rights remain unaffected.
5. Physical NFC cards
Physical LINXVO NFC cards are separate purchases from digital subscriptions. Any refund, return or replacement terms for a physical card will be presented with the applicable card purchase and are subject to mandatory consumer rights.
6. Chargebacks and disputes
If a payment is incorrect or you believe a transaction was made in error, please contact Paddle first using the buyer support route in your receipt or account. Nothing in this policy limits lawful rights to dispute a transaction with a bank, card issuer or other payment provider.